Service Support Engineer - Cryostar

US-TX-Houston
# of Openings
1
Category
Engineering/Technicians
ID
2017-3516

Overview

Join Cryostar USA, one of the world's leading suppliers of pumps, turbo-expanders and associated products to the gases and petrochemical industries. From our base in Whittier, California we are part of an international operation, selling and supporting our products throughout the world. We are a member of The Linde Group which is the world's leading global gases and engineering organization.

Cryostar is currently seeking a Service Support Engineer to join the team in the Houston, Texas area.  The Service Support Engineer provides effective service support to Cryostar customers, including technical advice, trouble-shooting and co-ordination of service activities.

 

Responsibilities

  • Provides support to customers in North America, ensuring a high level of customer service. Customers include large blue-chip petrochemical and industrial gas companies, including Linde.

  • Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed.

  • Coordinates with Repair Supervisor, Service Administrator and Service Manager in the planning of activities in the workshops and on customer sites, to ensure optimum customer service levels and timely response to customer needs.

  • Coordinates with Engineers in USA and France to resolve technical issues and improve or solve reliability issues with equipment and machinery. Technical issues can be complex with expensive consequences to the customer.

  • Works closely with service teams in France regarding resource planning, co-ordination of projects and technical and service issues.

  • Supports USA-built products in all world regions by supporting, training and assisting Cryostar employees in regional offices with technical and service related issues. Occasional foreign travel may be required.

  • Actively involved in the service department personnel’s morale, safety, and administration of company policies and procedures.

  • Responsible for contributing to CSUSA service revenue objectives.

  • Contributes input to Service Manager for performance reviews of service technicians.

  • Recommends to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation.

 

SAFETY:

 

  • Participate in compliance with relevant processes and procedures concerning site visits and product safety.

Qualifications

Basic

  • Engineering Degree - Mechanical or equivalent preferred

  • 5 years experience in a similar field

 

Other

  • Experience with industrial equipment and control systems
  • Knowledge of Cryostar products including pumps and turbo machinery

  • Knowledge of instrumentation and control systems and equipment

  • Exposure to PLC systems and ability to troubleshoot control issues

  • Familiar with variable frequency drives (VFDs)

  • Ability to read engineering drawings (including electrical schematics)

  • Electrical Knowledge

  • Ability to use measurement devices for troubleshooting

  • Good computer skills (Microsoft and similar)

 

 

 

Cryostar offers excellent salaries, world-class benefits, and unparalleled opportunities for development – all to create an invigorating and satisfying environment.

 


Join a World Leading Team Today!

 

 

 

Linde is an Equal Opportunity Employer (EOE). Company provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status or any legally recognized status entitled to protection under applicable federal, state, or local laws.

 

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